Indiana Division of Aging Issues Memo Concerning Delays with e450B Processing

As has been reported to the IHCA, the Indiana Division of Aging (Division) has experienced some delays in processing the new electronic 450B, or e450B, that became effective statewide February 1, 2013.  The IHCA contacted the Division in June to discuss what the reasons for the delays were and how we could help resolve the issues.  The Division has responded with a memo. Click here to read the Division’s response.

The Division indicates that the sheer volume of e450Bs has slowed their processing, but also that a number of e450Bs are having to be returned to the provider due to incorrect or missing information that must be completed in order to process the e450B.    The most common issues appear to be missing resident Medicaid identification number, facility provider number, missing admission date, and missing documentation.  A complete list of all issues is included in the memo.

The Division has re-assigned staff to help clear the backlog and hope that with additional staff, and additional attention from providers, that delays in processing e450Bs can be avoided in the future.  The Division understands that with any change some process issues will come up and they do appreciate the hard work all have put into making this system change.