Nursing Home Resident Satisfaction Surveys to Begin in July

A friendly reminder that contractors from the Office of Medicaid Policy and Planning, GoResource Link and Knowledge Services, will begin performing satisfaction surveys of residents in Indiana Nursing Facilities during the month of July.  These interviews are part of the Indiana Medicaid Value Based Purchasing (VBP) program. For more on the VBP program, click here. 

IHCA was invited to observe one of the training sessions conducted for the persons that will be interviewing the residents in your facilities.  IHCA passed along the following observations and recommendations:

• The training sessions were thorough and discussed the nursing home environment, the need to be neutral during the surveys, HIPAA training and confidentiality of resident information
• The interviewers had a range of backgrounds, including some that have had prior long term care experience.  Others were retired individuals or home-makers working part time.
• There will likely be 2 to 4 interviewers in each facility and they may have questions or need assistance with locating residents.   IHCA recommends you assign a point-person to that interview team during their visit to your facility in order to field questions and assists as necessary.
• Interviewers are aware of the need to immediately report to the Administrator any specific information that could be an allegation of abuse, neglect, or misappropriation of resident property. 

IHCA recommends you discuss this procedure with the interview team when they arrive at the facility.