Nursing Facility Satisfaction Survey Informational Webinars Offered in March

The Indiana Family and Social Services Administration (FSSA), through its Division of Aging (DA) and Office of Medicaid Policy and Planning (OMPP), cordially invites you to participate in an informational webinar regarding the Nursing Facility Satisfaction Surveys to be conducted in July, August, and September 2014. Press Ganey, the vendor performing the resident, family member and friend, and employee satisfaction surveys will host the webinars.

The one-hour webinars are scheduled for the following dates and times:

• Tuesday, March 18, 2014, at 2 p.m. Eastern Time
• Monday, March 24, 2014, at 10 a.m. Eastern Time
• Friday, March 28, 2014, at 10 a.m. Eastern Time

You may participate in any or all sessions. During the webinar, you will receive information about the upcoming survey process and how your residents, their family and friends, and your employees will be surveyed. Please contact Cher Dial at cdial@pressganey.com to request a webinar meeting invitation.